Our Commitment To You

Westwood Cycle believes that the bicycle can change the world for the better, from transportation and climate change, to the pursuit of a healthier and fun lifestyle for all.

We focus on this 'Why' in everything we do; the experience in our stores to help you find the right products so you can meet your needs & goals, and our commitment to supporting our community through ongoing involvement & fundraising with many local charities, healthcare providers and educational institutions.

We believe creating long term customer relationships is the key to success. We do this by offering bikes that appeal to riders of all ages, skill levels, riding styles and budgets. We watch kids get their first bike, and grow up and get their dream bike. We watch adults that haven’t ridden a bike since they were kids get on the bike and feel like a kid all over again. We have watched biking change, grow, and impact the world in amazing ways since our company was founded in 1932. They may seem like simple machines but Albert Einstein once called the bicycle "mans noblest invention".  

While we are passionate and knowledgeable, we won’t assume you know too much or too little. We want to learn what biking means to you, whether that’s winning races, raising money for causes, riding your bike around the globe, living sustainably, exploring new trails, landing that new trick, riding with family and friends or riding without training wheels for the first time. We want your bike to help you reach your goals rather than hold you back from them. In being our customer you also help us achieve our goals of giving back to you, the community, in which we strive to be an active member of. Every year we support those who share our vision for a healthier, happy world riding bicycles through fund raisers, volunteering and donations.

When you buy a bike with us, we support you with a one year service guarantee to ensure your bike is running as it should. With each free re-service we also guarantee a speedy 48hour turnaround time to keep you out riding. We also offer you free installation of any parts and accessories for your newly purchased bikes to ensure your bike goes home ready to ride. With every bike we offer a 30 day fit guarantee to make sure the bike of your dreams is not a nightmare for your body. Our loyalty program makes it easier to get all the gear for riding without restricting you’re savings to days that you are purchasing a bike, so you can save every time you shop with us.

The brands we choose to carry are industry leading in terms of innovation, quality, and post service warranty management. If you feel like taking care of your own bike with your own two hands, our mechanics offer classes for you to learn how it’s all done. If you are preparing for the big riding event and want your bike to be perfectly set up for you simply set up an appointment with one of our certified fitting specialists to make your bike feel like it was specifically designed for you. If all of this was not enough, all of our mechanics work is guaranteed to show you that while getting the right bike is good for first impressions, keeping the bike working is what maintains our relationship.

Even if you are happy with the bike you have, come by and see what great service really means. You don’t need to know the secret hand shake, have the nicest bike in town or win all the races. Regardless, you will be greeted by friendly faces, great stories, knowledgeable explanations and the sense of family we have always been known for. So come on by, you’ll be happy you did.