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Policies and Shipping

BEST PRICE GUARANTEE

Our goal is to always have the lowest price available so we can be your one stop shop. If you find an identical product in stock at a local retailer in their store or online at a lower price, let us know and we will happily match that price for you. Proof of advertised price must be presented to qualify. OFFICIAL REQUIREMENTS 
Must be the exact same item, including size, color and year. Item must be in stock at an authorized Canadian dealer of that product (does not include online market places such as Amazon, eBay or Craigslist). We must be able to verify with the original copy of an ad or link to the website. We reserve the right to not match items that are below our cost.  Price match does not apply to prices advertised by online market places such as Amazon, eBay or Craigslist. 
  HOW TO MATCH A PRICE
Instore: Bring in an ad or the website link for the item in question
Online: Email the website link for the offer to onlinestore@westwoodcycle.ca

BUY ONLINE PICKUP IN-STORE

Our online store is staffed Monday - Friday, if you have questions about ordering or about an order please email onlinestore@westwoodcycle.ca

Items shown as "in store" will be available for pickup within 1-4 business days depending on the location they are available at, and the location of pickup. Store transfers occur several times a week, every efford is made transfer purchased items as quickly as possible.  

Please wait for your In-Store Order Pick-Up Notification email before visiting the store for order pick-up.  

Please keep in mind that some items may require additional processing time for assembly.  

If you need an item right away please email onlinestore@westwoodcycle.ca to confirm that the product is available before coming to our store.  

Items shown as 'In Warehouse'  have additional wait times depending on the location of the warehouse it is sent from, details of approximate times are listed in parentheses ( ) after the warehouse location name in your shopping cart.

Valid government issued Photo ID is required for all in-store pickups with the name and address matching the order.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

PRICING AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. We reserve the right to refuse to fulfill any online orders. Thank you!
Please be aware that we are not connected in any way to other bicycle stores with "Cap's" in their name. Our policies apply to Cap's Westwood Cycle stores only.