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RETURNS

At Westwood Cycle our priority is to ensure that you are fully satisfied with your purchase. In the unlikely event that you are not, please feel free to return your item(s) within 28 days of the purchase date for a full exchange or refund.

Items can be returned to us for any reason provided it is returned in "showroom condition" with its original packaging and with a valid receipt.

The following items cannot be returned unless defective:  bikes, car racks, shorts/tights with liner, shoes with cleats installed, food, media such as DVD's, special order items, and sale items.  

Returns can be made at any Cap's Westwood Cycle store (Port Moody, Port Coquitlam, Burnaby or Maple Ridge) including purchases made online. Or you can return your purchase by mail.

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase. Due to the high incidence of fraud we regret we are unable to offer any refund without a valid receipt.  We do not refund shipping charges.  

Please note that we reserve the right to charge a restocking fee of up to 20% of the value of the goods for returns to cover costs associated with the sale & assembly of products.

Returning Products to a Store

Simply take your purchase and the original receipt including the credit/debit slip into your local store. You will be issued a refund, or you can browse the store and exchange your purchase for an alternative product. Our knowledgeable staff are always available to help if you have questions.  

Returns with a gift recipt may be exchanged or issed a store credit.  

Refunds will be processed using the original payment method, and goods must be returned in original packaging with all warranty cards, manuals & accessories.  

Online purchases may be returned at any Westwood Cycle retail location for an exchange or instore credit.  Online refunds can only be issed by the online store, you may take your item to any retail location and have them return it on your behalf using our store transfer system.  

Returning Products by Mail

To return your purchase by mail please complete our returns form stating whether you would like a refund, exchange, or have a warranty issue. please also provide us with details of why you wish to return your purchase, as your input is invaluable to us when reviewing the products we stock.

It is your responsibility to ensure that the item is returned to us in a safe & secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals & accessories)

Send your items securely packaged by a recorded delivery method, including a copy of your receipt & the returns form to

Returns Department

Caps Westwood Cycle,

3590 Westwood St

Port Coquitlam

BC

V3B 4S8

All products shipped to you from any location including LTP sports or TCG on behalf of Westwood Cycle must be returned to the above address.  

Please note:  Buyers are responsible for return shipping, except in the case of a Westwood Cycle error.  We strong suggest obtaining and tracking number. Refunds will be for the purchase price plus tax for the returned items, shipping charges will not be refunded.  

*We reserve the right to charge a re-stocking fee up to 20% of the value of the goods or refuse a return if the conditions outlined above are not met.   

Potential Warranty Items

On receipt of your items, if you feel they are defective, please contact the retail location where you purchased the product, for online purchases please email onlinestore@westwoodcycle.ca.

All used items must be cleaned before return, we cannot deal with any dirty items & they will be returned to you.

On receipt of your item we will carry out a warranty inspection and contact you within 3 working days of receipt.

If your purchase is outside our 28 day return period but within the manufacturers' warranty period we will repair or replace the item as stated in the manufacturers warrany guidelines. In some instances items for warranty will need to be returned to the manufacturer for inspection. We will keep you informed. Final decision on warranties is at the sole discretion of the manufacturer.

Proof of purchase is required with all potential warranty claims